Definition: What is the NPS? 📘

It is the acronym for Net Promoter Score. NPS is the percentage of customers rating their likelihood to recommend the program as 9 or 10 minus the percentage rating this at 6 or below on a scale from 0 to 10.

➔ Click on the management space button

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➔ Click on the Course tab on the Content menu

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➔ Click on Feedback

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➔ To activate the NPS, click on Activate the collection of NPS by email from participants

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You have 3 options:

1. Manually: the email will be fired as soon as you click on save

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2. As soon as a custom date is reached: you have to choose a date of your choice

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